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Simple and fair.
Effective date: 18 March 2026
All payments for TrueColours are processed by Paddle.com, who acts as the Merchant of Record. Paddle handles billing, taxes, invoicing, and refunds on behalf of By Ylfa.
If you are not satisfied with your paid subscription, you may request a full refund within 30 days of your initial purchase or most recent renewal. No questions asked.
Email help@truecolours.app with your account email address. You can also contact Paddle through the receipt email from your subscription purchase.
Refunds are processed by Paddle and typically take 5 to 10 business days to appear on your statement, depending on your payment provider.
Refund requests made after the 30-day window are handled at Paddle's discretion.
You can cancel your subscription at any time from your Billing settings. Your cancellation takes effect at the end of your current billing period. You keep full access until then.
Ready to request a refund or manage your subscription?