The rules and guidelines for using True Colours.
Effective date: 18 March 2026
True Colours is operated by By Ylfa, Azuriet 33, 3831 VV Leusden, Netherlands. KVK: 99421453. Email: help@truecolours.app. Phone: +31 6 57577230.
True Colours is a community platform for colour-by-number marker enthusiasts. You can create colour codes for colouring pages, share your finished results, and browse what others in the community have made.
You must be at least 16 years old to create an account (as required by Dutch law). One account per person. You can sign up with email/password or Google. You are responsible for keeping your login credentials secure.
You keep ownership of everything you upload. By posting content on True Colours, you grant us a non-exclusive, worldwide, royalty-free licence to display and distribute your content on the platform. This licence exists solely so we can show your content to other users as part of the community.
Do not upload illegal content, content that infringes someone else's intellectual property, or content that is harmful or abusive. We reserve the right to remove content that violates these rules.
If you believe content on True Colours infringes your copyright, contact us at help@truecolours.app with:
We will review and act on valid requests promptly.
We moderate content to keep the community safe. If we remove your content, we will notify you with the reason. You can appeal any moderation decision by emailing help@truecolours.app.
New accounts start with a 14-day free trial — every pen set active. No payment details are required to start your trial. After the trial, accounts move to the free plan; you can subscribe at the plan rate of your choice (monthly, quarterly, or annual) at any time. Your subscription renews automatically unless you cancel from your account settings or through the Paddle customer portal. All payments are processed by Paddle.com, who acts as the Merchant of Record. Paddle handles billing, taxes, invoicing, and payment disputes. By subscribing, you also agree to Paddle's Buyer Terms. Prices are shown on our pricing page. Subscriptions auto-renew unless you cancel.
We offer a 30-day money-back guarantee on all paid subscriptions. Refunds are processed by Paddle. See our full Refund Policy.
You can delete your account at any time from your account settings. When you delete your account, we remove all your personal information (email, name, avatar, profile). Colour codes and results you shared with the community remain visible but are no longer linked to your identity. Your private data (drafts, collection, preferences) is deleted entirely. This is your right under GDPR Article 17.
We do our best to keep True Colours reliable and your data safe. While we can't guarantee perfection, we commit to being transparent about issues when they arise. True Colours is provided without warranties of any kind, and we are not liable for any indirect or consequential damages arising from your use of the service.
These terms are governed by the laws of the Netherlands. Any disputes will be subject to the competent Dutch courts. Nothing in these terms limits your rights under EU consumer protection law.
If you have a complaint, email us at help@truecolours.app. We aim to respond within 5 business days. If you are not satisfied with our response, you may contact De Geschillencommissie (the Dutch consumer disputes committee) or use the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.
We may update these terms from time to time. If we make material changes, we will notify you by email or through an in-app notice at least 30 days before the changes take effect. If you disagree with the changes, you can close your account and export your data during that notice period.
Questions? Visit our support page · Read our FAQ